Shipping policy

Shipping Policy

At Riwaaj Avenue, we are committed to delivering your orders efficiently and securely. Please review our shipping policy below to understand how your package is handled and delivered.

Order Processing Time All orders are processed within [PROCESSING TIME] (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Methods, Costs & Delivery Timeframes Shipping charges and estimated delivery times for your order will be calculated and displayed at checkout depending on your selected option:

  • Standard Shipping: Delivered within [1-5 BUSINESS DAYS] at a flat rate of [SHIPPING COST].

  • Express Shipping: Delivered within [EXPRESS DELIVERY TIMEFRAME] at a cost of [EXPRESS SHIPPING COST].

  • Free Shipping: Available on orders over [QUALIFYING AMOUNT].

Order Tracking When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to [TRACKING UPDATE TIMEFRAME, E.G., 24 HOURS] for the tracking information to become available.

International Shipping We offer international shipping to [LIST OF COUNTRIES / WORLDWIDE]. Shipping rates and estimated delivery times for international orders are calculated at checkout. Please note that your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Riwaaj Avenue is not responsible for these charges if they are applied and are the responsibility of the customer.

Delivery Issues, Lost Packages & Delays While we strive to ensure timely delivery, occasional delays may occur due to carrier issues or customs processing.

  • Incorrect Shipping Address: Please double-check your shipping details before placing an order. We are not responsible for orders delivered to incorrect addresses provided by the customer.

  • Damaged or Missing Items: If you receive your order in a damaged condition, or if your package is marked as delivered but you have not received it, please contact us within [NUMBER OF DAYS] days at [CONTACT EMAIL/PHONE NUMBER] with your order number and any relevant photos or details so we can assist you.