Refund policy

Return & Refund Policy

Thank you for shopping at Riwaaj Avenue. If you are not entirely satisfied with your purchase, we are here to help. Please review our policy below regarding returns, refunds, and exchanges.

Return Timeframe & Eligibility Criteria We accept returns within [X-DAYS] days from the date you receive your order. To be eligible for a return, your item must meet the following criteria:

  • The item must be unused, unworn, and in the same condition that you received it.

  • It must be in its original packaging with all tags and labels still attached.

  • Proof of purchase (such as your order number or receipt) is required.

Non-Returnable Items Certain types of goods cannot be returned. Non-returnable items include:

  • Custom, personalized, or made-to-order items

  • Clearance, final sale, or promotional items

  • Intimate apparel or personal care products (for hygienic reasons)

  • Gift cards

Return Shipping Costs

  • Customer Responsibility: Unless the item arrived damaged or defective, you will be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable.

  • Prepaid Labels: [SPECIFY IF YOU PROVIDE PREPAID LABELS OR IF CUSTOMERS MUST SHIP IT THEMSELVES].

Damaged, Defective, or Incorrect Products Please inspect your order upon receipt. If your item arrives damaged, defective, or if you received the wrong item, please contact us immediately at [EMAIL ADDRESS] within [X-DAYS, E.G., 48 HOURS] of delivery. Please include your order number and photos/videos of the issue so we can inspect and resolve it promptly with a free replacement or full refund.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Alternatively, you can request an exchange by contacting us at [EMAIL ADDRESS], and we will process it subject to stock availability.

Refund Process & Timing

  1. Inspection: Once your return is received and inspected, we will send you an email notification confirming receipt and whether your refund has been approved or rejected.

  2. Processing: If approved, your refund will be processed back to your original method of payment.

  3. Timing: Please allow up to [REFUND PROCESSING TIME] for the funds to reflect in your account, as processing times vary by bank or credit card company.

How to Initiate a Return To start a return, please contact us at [EMAIL ADDRESS] with your order number and the reason for return. Returns sent back without prior authorization will not be accepted.